The ECHO orb
The large animated orb at the top of the Command Center is ECHO’s visual presence. The orb itself doesn’t change color for health — instead:- Severity-colored markers orbit the orb — one per pre-verification active incident (up to 8, with an overflow count beyond that). An incident that has reached verification or closure still shows in the incident list but gets no orbit marker, giving you an at-a-glance read of what’s still open and unresolved, and how severe.
- The page takes on a subtle border glow keyed to your highest-severity incident that hasn’t reached verification yet. Incidents already in verification or closure don’t drive the glow — a board where the worst open incident is confirming recovery stays calm.
System Status panel
The System Status panel shows your key operational KPIs for the current environment:- Open — total open incidents (a plain count; there is no severity breakdown in this tile)
- Today — an approximation of incidents resolved today, computed as total incidents minus currently-active incidents rather than a true rolling 24-hour window
- MTTR — mean time to resolution, with a trend indicator vs. the prior period
- Approval Rate — the percentage of incidents resolved, shown as a plain resolved-vs-total ratio (not specifically a measure of HITL approval behavior)
There’s no streak indicator on the Command Center currently — that metric isn’t available from the backend today, so it’s hardcoded to zero and the row never renders.
Active Now panel
The panel titled Active Now lists the first 4 open incidents for the selected environment, newest first. Each row shows a severity badge, the incident ID, any flapping/held badges, the incident title, and the current lifecycle stage — there’s no elapsed-time field on the row. When there are more than 4 open incidents, a View all N incidents button appears below the list and takes you to the full Incidents list. Clicking an incident row navigates to its Incident Hub where you can review agent analysis and take action.The Active Now panel refreshes every 60 seconds. For a push-updated list, your incident Slack war-room receives real-time agent posts throughout the lifecycle.
Pending Approvals panel
When an AI agent reaches a decision point that requires human sign-off — for example, approving a proposed fix before it runs — an approval card appears here. The panel shows:- The incident the approval belongs to
- The action being requested (e.g., “Execute rollback of payment-service to v1.4.2”)
- The agent’s risk assessment
- A Review button that opens a dialog with the full request, and an inline reject control for a quick dismissal without opening the dialog
Agent Activity Feed
The Agent Activity Feed shows a live stream of what your AI agents are doing right now — across all open incidents. Each entry shows:- Which agent is acting (Incident Commander, Diagnosis Specialist, Resolution Specialist, Verification Specialist)
- Which incident it belongs to
- A short description of the current action
- Timestamp
The Agent Activity Feed is controlled by an org-level setting and can be turned off for your organization. If you don’t see it, check with an administrator.
Recent Incidents, Recent Actions, and Recent Problems
Three compact panels below the main grid round out the dashboard:- Recent Incidents — your 3 most recently created incidents, regardless of current status. This is a quick way to jump back into something that just happened, not a “recently closed” list.
- Recent Actions — a short history of completed approval decisions, so you can see what was recently approved or rejected without opening each incident.
- Recent Problems — your 3 most recently created problem records, including resolved ones — not just active problems. This gives you a quick way to check whether a current incident has a linked problem record.
Recurrence Hotspots widget
The Recurrence Hotspots widget flags services with 2 or more problem records in the trailing 30-day window — regardless of whether those problems are formally linked into the same recurrence chain. A service appearing here is a signal that a structural fix may be warranted — click through to review the recurrence chain, which links out to the individual problem records and their root cause analyses.Monthly Burn widget
For organizations on bring-your-own-key AI billing, the Monthly Burn widget shows LLM cost accrued this calendar month against your configured budget. The widget is visible to users with thesettings:read permission.