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sureops notifies you as incidents progress and agents act, through personal preferences that any member sets for themselves in Settings → Profile → Personal Notifications.
Settings → Notifications also shows organization-level channel toggles and an Event Routing grid you can configure and save. Today, saving those settings doesn’t change what actually gets sent — live dispatch is driven entirely by the personal preferences layer below. Org-level routing config is coming in a later release; don’t rely on it to control delivery yet.

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Notification channels

Delivery today happens through three channels, each with its own personal opt-in below: Slack DM, Email, and In-app (the notification bell in the sureops dashboard). PagerDuty and Microsoft Teams aren’t connectable integrations today — both are “Coming next” roadmap items, and their Settings → Integrations connector cards offer a Track on roadmap button rather than a Connect button — so neither is available as a notification channel yet. See How integrations work for the full roadmap list.

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Personal notification preferences

Every member can set their own delivery preferences from Settings → Profile → Personal Notifications. This is what actually controls whether you receive a notification and where — there’s no separate org-level routing layer overriding or restricting it today. Personal preferences cover:
  • Slack DM (opt-in, off by default):
    • DM me when I’m assigned an incident
    • DM me when a problem I own changes status
    • DM me on high-severity incidents, at or above a severity threshold you choose (default P2)
  • Email (opt-in, off by default):
    • Email me when a fix needs my approval (requires Commander role or above — if you’re a Responder or Observer, enabling this toggle has no effect since you can’t approve HITL actions)
    • Email me when an incident is escalated to a human (an approval window timed out and the incident was handed to human takeover)
  • In-app (on by default — opt-out): a set of in-app-only notifications for things that affect you directly — a problem you own changing status, a sample environment finishing provisioning, the organization hitting its metering cap (requires Admin or Owner role), an incident handoff, an action item assigned to you, an RCA you authored being approved, a problem you own recurring or going overdue. Each has its own toggle if you’d rather not see it.

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Troubleshooting

  1. Check your spam or junk folder — sureops emails come from notifications@sureops.ai
  2. Check your personal notification preferences on your Profile — you may have left the relevant opt-in off
  3. Confirm the event you’re expecting (approval required, incident escalated) is one of the two email-eligible events — email delivery today only covers those two
  1. Confirm the Slack integration is healthy in Settings → Integrations → Slack
  2. Check your personal Slack DM preferences on your Profile — each is opt-in and off by default
  3. Confirm sureops can message you directly in Slack (you haven’t blocked the app or left the connected workspace)