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sureops is an AI-powered incident management platform that works alongside your on-call team. It ingests alerts from your observability stack around the clock and drives incidents through a structured six-stage pipeline — from first alert to root cause analysis and closure. The defining characteristic of sureops is its trust-first model. It doesn’t ask you to hand over the keys on day one. When you first connect your environment, sureops starts in Supervised mode: every action it proposes requires your approval before anything executes. You watch it work, calibrate it to your environment, and correct it when it gets something wrong. Over time, as confidence builds on both sides, you can configure it toward Self-driving mode, where the AI drives incidents autonomously — executing runbooks, rolling back deployments, validating recovery — while you remain in the loop via real-time notifications and can intervene at any point.

Supervised mode

sureops proposes every action. You approve before anything executes. Full visibility, full control — the AI earns trust incrementally.

Self-driving mode

sureops drives the full incident lifecycle autonomously. You receive real-time updates and retain one-click override at every stage.
The progression from Supervised to Self-driving is configurable, not automatic. You decide when and how much autonomy to grant — per environment and per organization, with a risk-ceiling knob and an auto-approve toggle for finer control within Self-driving mode. See Control modes for the full model.
sureops integrates with the tools your team already uses — Grafana, Prometheus, Loki, Tempo, Kubernetes, GitHub, Slack, and ArgoCD — via a vendor-neutral MCP transport layer. Agents read telemetry on-demand through these integrations during live incidents to construct diagnosis context. See Security & compliance for the full data-flow and LLM data-handling picture — including what’s retained, what redaction covers (and doesn’t), and the difference between managed-LLM and BYOK.
Next: Core concepts: the 6-stage lifecycle