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This page is generated from feature-catalog.yaml — do not hand-edit; regenerate via the catalog generator and re-run /update-public-docs. sureops is evidence-first AI SRE: every diagnosis carries citations to the logs, traces, and deploys it reasoned from, a blast-radius view with a rollback plan for any recommended action, and a full decision trace you can audit before you trust it — on every plan, starting at Free.

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The evidence bundle — every diagnosis, every plan

Once a diagnosis exists, its full reasoning is yours to read — this is never a paywalled view, on any tier:
  • RCA with citations to the logs, traces, and deploys the agent reasoned from
  • Blast-radius view — what else this incident (or a proposed fix) could affect
  • Rollback plan and risk explanation for every recommended action
  • Full decision trace — alternatives considered, tool calls, evidence, all of it
Free plan: Connect and manage your own infrastructure as a sureops environment. Use your own LLM provider API keys for managed diagnosis and chat. No sureops-managed diagnosis runs on the Free plan and no managed spend is incurred — Free pairs your own telemetry with your own LLM key, and the full evidence bundle above renders for every diagnosis that key produces.

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Bring your own key, or let sureops manage it

sureops-managed diagnosis is designed but not yet available for self-serve signup — it requires a signed sureops enterprise agreement with the underlying LLM provider, which doesn’t exist yet. Every organization today runs on BYOK (or a demo/trial environment); the columns above describe the pricing shape once managed mode launches. See BYOK vs Managed LLM for what’s live today. Diagnosed-episode credits, not a raw spend meter. A billable episode is a managed diagnosis that persists an evidence bundle — a correlated duplicate alert folded into an existing incident, a triage-only suppression, or a BYOK diagnosis never counts against your quota. Predictable episode quotas — beta: no billing. Full quota + overage detail lives on the pricing & tiers page.

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Hands-on trial: the hosted sample app

Included from Starter: deploy a sureops-managed sample application stack and inject controlled failures to watch the full incident pipeline run end to end — no production access required. The trial is bounded by both a time window and a usage cap so it stays a trial: once either limit is reached, deploy and chaos-injection pause with an upgrade or convert prompt. Ask in your onboarding channel (or see the pricing & tiers page) for current trial availability.

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What to expect from your value report

Included from Starter. Per-incident autonomous-vs-guided savings estimate — an honest estimate, methodology always stated. Here’s the honest shape of it, stated up front so nothing it shows is a surprise:
  • The only measured comparison is your own autonomous-mode incidents against your own guided-mode incidents — sureops has no measured manual baseline for your environment, so the report will never claim a “vs. manual” number.
  • Guided-only accounts see measured facts — time-to-RCA, evidence assembled, your MTTR trend — never a fabricated counterfactual.
  • A numeric estimate only appears once there’s enough comparable incident history to support one; below that threshold, the report shows the evidence timeline with a matching confidence label instead of a headline number.