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The Slack integration lets sureops create dedicated incident channels, post real-time stage updates to your team, and deliver Human-in-the-Loop (HITL) approval requests directly in Slack. Responders can review and approve or reject recommendations without opening the sureops UI.

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What this integration enables

  • Incident channels — automatically creates a Slack channel per incident (e.g. #inc-2026-payment-timeout) as a war room for the response team
  • Stage notifications — posts updates as an incident progresses through detection, diagnosis, and resolution
  • HITL approval delivery — pending approvals appear in Slack with Approve and Reject buttons
  • Escalation alerts — notifies the relevant on-call channel when an incident escalates or when the AI needs human input

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Prerequisites

  • A Slack workspace where you have permission to install apps
  • Admin access to the workspace (required to authorize the sureops Slack app)

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Setup

1

Click Connect

In sureops, go to Settings → Integrations and click Connect next to Slack.You will be redirected to Slack to authorize the sureops app on your workspace.
2

Authorize

Review the permissions sureops is requesting — primarily: create channels, post messages, and read channel membership. Click Allow to complete the authorization.You’ll be redirected back to sureops with the connection confirmed.

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After connecting

Configure which channels receive which notifications in Settings → Integrations → Slack:
  • Default incident channel — where new incident notifications are posted before a dedicated channel is created
  • On-call channel — where escalation alerts and HITL approvals are delivered
  • Per-environment overrides — route staging and production incidents to different channels

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Customer-hosted option

If your organization requires running the MCP server inside your own network (for example, if outbound connections from sureops to Slack’s public MCP endpoint are blocked by your security policy), you can provide a self-hosted MCP endpoint instead.

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Official documentation