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Your feedback makes sureops better. Here is how to get in touch and where to go depending on what you want to share.

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Questions, bug reports, and feature requests

For questions about how sureops works, bug reports, feature requests, or general feedback on the product: Email hello@sureops.ai When reporting a bug, include:
  • A summary of the problem
  • Steps to reproduce
  • Expected behavior
  • Actual behavior
  • Severity and the affected component
  • Your browser/OS, and any relevant screenshots or logs
Include your organization name for account-specific issues. For self-hosted deployments, include your Helm chart version and Kubernetes version.

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Documentation improvements

For missing pages, inaccurate sections, or topics you’d like covered, email hello@sureops.ai with a link to the page and a description of what’s wrong or missing.

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Security vulnerabilities

Found a security issue?
Email security@sureops.ai so we can coordinate a private disclosure.

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What happens to feedback

  • Bugs confirmed by the team are triaged, assigned, and fixed in a future release. We’ll reply on the original email thread if we need more information or when there’s an update.
  • Feature requests are reviewed against the roadmap.
  • Docs issues are reviewed and folded into the next docs update.
Thank you for helping make sureops better.