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Each sureops agent can use a different LLM model. By default, all agents inherit the org-level default model. You can override this per agent and per environment — for example, using a more capable model for the Diagnosis Specialist in production while using a faster model in staging.

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Default behavior

When you first set up sureops, all agents use the org-level default model. This model is configured at Settings → AI → LLM Configuration → Default model. Changes to the org-level default immediately apply to all agents that haven’t been individually overridden.

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Overriding a specific agent’s model

1

Open agent settings

Go to Settings → AI Agents and select the agent you want to configure.
2

Toggle custom model

On the agent’s configuration card, toggle “Use custom model” to on. This breaks the inheritance from the org default for this agent.
3

Select a model

Choose from the available models in the dropdown. Available models depend on your LLM configuration (managed or BYOK).
4

Save

Click Save. The change takes effect on the next incident that uses this agent.
To revert to the org default, toggle “Use custom model” back to off.

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Per-environment overrides

An agent can use a different model in different environments. For example:
  • Diagnosis Specialist in production: a high-capability model for accuracy on critical incidents
  • Diagnosis Specialist in staging: a faster, lower-cost model for exploratory use
To configure per-environment:
  1. Go to Settings → AI Agents and select the agent
  2. Select the environment from the environment dropdown (top of the page or within the agent card)
  3. Toggle “Use custom model” and select the model for that environment
The environment-scoped override takes precedence over the agent-level default, which takes precedence over the org default. Precedence order (highest wins):

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Available agents

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Available models

Available models depend on your LLM configuration:
  • Managed mode: sureops selects from a curated set of Anthropic and OpenAI models. The available set is shown in the model dropdown in Settings.
  • BYOK mode: all models supported by your configured provider are available. The dropdown reflects the models sureops has validated for agent use.
Model availability varies by plan. If you need a specific model that isn’t listed, contact hello@sureops.ai. For details on managed vs. BYOK, see BYOK vs Managed LLM.

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Cost considerations

Different models have different per-token costs. Agents running on high-capability models for every incident can meaningfully increase your LLM spend. A practical approach:
  • Set a cost-effective default for most agents
  • Override only the agents where output quality matters most (Diagnosis Specialist, Problem Investigator)
  • Use per-environment overrides to use expensive models only in production
In managed mode, sureops applies per-org spend ceilings. Your ceiling is visible at Settings → AI → LLM Configuration → Budget. Exceeding the ceiling does not cause incidents to fail — the agent degrades gracefully and notifies you.

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Budget and enforcement

Each org has a configurable LLM budget. Budget enforcement has three modes: The enforce mode is designed for cost control, not safety. An enforced org that hits its ceiling has its incidents escalated to human review rather than silently failing.