> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sureops.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with ECHO

> Ask your organization's AI assistant about incidents and system health

ECHO is sureops's organization-level AI assistant. You can ask it questions about incidents, problem records, system health, agent configuration, and your operational history — all in plain language.

## How to open ECHO chat

Navigate to **Chat** in the sidebar, or use the keyboard shortcut `Cmd+N` (Mac) / `Ctrl+N` (Windows) to start a new conversation from anywhere in the app.

Each conversation is a separate thread. Previous threads are accessible from the chat history on the left side of the Chat page.

## What ECHO knows

ECHO has access to your organization's full operational context:

* All incidents (open and historical) across your environments
* Problem records and their RCAs
* Agent activity and approval history
* Your service catalog and landscape graph
* System health KPIs

This means you can ask questions like:

* "What P1 incidents have we had in the last 30 days?"
* "How many times has cart-service been involved in an incident this quarter?"
* "What is the status of the memory leak problem in payment-service?"
* "Which services have the highest incident rate?"
* "What was the root cause of the incident on April 14?"

ECHO answers from your real data — it does not make things up or summarize from memory. If it cannot find an answer, it says so.

## Suggested questions

When you start a new thread, ECHO offers suggestion chips to help you get started. These are context-aware based on what is currently happening in your environment — during an active P1 incident, for example, you might see a chip like "What's the current status of incident #47?"

## ECHO vs SAGE

sureops has two AI chat assistants with different scopes:

|                    | ECHO                                                              | SAGE                                                                                                                          |
| ------------------ | ----------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| **Where it lives** | `/chat` — the dedicated Chat page                                 | Inside the Incident Hub, in a slide-out drawer                                                                                |
| **Scope**          | Organization-wide — cross-incident, all environments              | Per-incident — full context for one specific incident                                                                         |
| **Best for**       | Trend questions, historical lookups, system health, settings help | Deep-dive questions about the active incident: "Why did the agent choose this fix?", "What data sources did the agent query?" |
| **Memory**         | Persistent threads — you can return to a previous conversation    | Scoped to the current incident session                                                                                        |

Use ECHO for questions that span multiple incidents or require a broader view. Use SAGE when you are working an active incident and need to interrogate the agent's reasoning in real time.

To open SAGE on an incident, click the **SAGE** button in the Collaboration Bar at the bottom of the Incident Hub page.

## Starting and managing threads

* **New thread** — click the `+` button at the top of the chat sidebar, or press `Cmd+N` / `Ctrl+N`
* **Switch threads** — click any previous thread in the sidebar to resume it
* **Thread title** — threads are automatically titled based on the first message you send

## What ECHO cannot do

ECHO is a read-only assistant for your operational data. It cannot:

* Approve or reject HITL actions (use the Incident Hub for that)
* Create or close incidents
* Modify your settings or configuration
* Trigger any automated actions

If you need to act on something ECHO surfaces — for example, approving a recommendation ECHO reminded you about — navigate to the relevant incident directly.

## Response quality tips

For the best answers:

* **Be specific about time ranges** — "incidents last week" is better than "recent incidents"
* **Name the service** — "incidents involving checkout-service" narrows results significantly
* **Ask follow-up questions** — ECHO maintains thread context, so you can ask "what about the one on May 3rd?" after getting a list of incidents

## Keyboard shortcut

On the Chat page, pressing `Cmd+N` (Mac) or `Ctrl+N` (Windows) starts a new thread immediately, even while you are typing in the current one. This is the fastest way to switch context mid-session.